Thank you for shopping with Edge Adventure. We want you to be satisfied with your purchase. This Returns Policy outlines the terms and conditions for returns, refunds, and exchanges.
1. Eligibility for Returns
You may return items if:
- The return request is made within 20 days of delivery
- The item is unused, unworn, and in its original condition
- The item is in its original packaging with all tags attached
- You have proof of purchase (e.g., receipt or order confirmation)
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items marked as final sale
3. Returns Process
To initiate a return:
- Contact us at sales@edgeadventure.co.uk with your order details
- Wait for return approval and instructions
- Ship the item to the address provided
You are responsible for ensuring the item is securely packaged.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original shipping fees are non-refundable unless required by law
5. Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 14 business days
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
6. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
If you need an exchange, contact us at [Your Contact Email].
7. Faulty or Damaged Items
If you receive a faulty or damaged item:
- Notify us within 10 days of delivery
- Provide photos and details of the issue
We will offer a replacement, repair, or full refund where appropriate.
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Contact us at sales@edgeadventure.co.uk
9. Order Cancellations
- Orders may be cancelled within 12 hours of purchase
- Once an order has been processed or shipped, it cannot be cancelled
10. Consumer Rights (UK)
Nothing in this policy affects your statutory rights under UK consumer law, including your right to:
- Cancel most online purchases within 14 days under the Consumer Contracts Regulations
- Receive goods that are as described, fit for purpose, and of satisfactory quality under the Consumer Rights Act 2015
11. Delivery Times
We aim to dispatch all orders promptly.
Estimated delivery time: 3–5 business days.
Please note:
Orders are processed Monday–Friday (excluding holidays)
Please note: delivery times are estimates and may occasionally be affected by factors outside our control. We are not liable for courier delays once your order has been dispatched. If your item doesn’t turn up please get in touch with sales@edgeadventure.co.uk
12. Contact Information
Delivery times may vary during busy periods
For all returns, refunds, or questions:
sales@edgeadventure.co.uk